Home / About Us

 

Our goal is to help create simple, affordable home security system. Our management team have been leaders in telecommunication industry since 1995 and successfully served over a million customers for the past 20 years throughout the united states.

Our Alarm monitoring centers are the leader in providing services in the security industry. Our central station monitoring facilities are UL listed, fully redundant and geographically separated. Our exclusive, automatic toll-free re-route directs phone traffic seamlessly to the other facility if there’s an issue. We regularly schedule disaster simulations so we are prepared t any moment, under any circumstance, to meet the needs of our customers.

PadFender monitoring centers has invested heavily to accomplish 100% redundancy between our tow UL listed, state-of-the art central station facilities located in Ogden, UT and Rexburg, ID. This 100% redundancy includes facilities, data, receivers and telephones. Our monitoring center’s two redundant facilities are linked together with redundant wide area paths using MPLS and site to site virtual private network technologies.

Mirrored data bases: our account data base is mirrored in real time over redundant servers in two different states

UL listed central stations: Our monitoring centers operate mirrored redundant Surgard System III recovers at both of our UL listed central stations to ensure that receiver lines can be automatically transferred to either central station facility.

Stages Automation Software: Padfende uses Stages automation software by Secure Global Solutions that offer 5-way hot server redundancy, allowing us to mirror data in real time over servers located in two different states.

Redundant paths: Padfender toll-free Reroute uses multiple redundant paths provided by multiple sources to reach both central station facilities. This allows Padfender the ability to immediately redirect voice or alarm traffic to the central station facilities.

Total Coverage: 100% redundancy between our two alarm central stations.

Total Back Up: to complement our redundancy, our facilities are also equipped with standby generators to provide continuous alarm monitoring.

In Depth Employee Training: our monitoring stations implement in depth employee training and the most advanced innovations in alarm monitoring technology to consistently exceed these high standards.

Disaster Recovery: To complement our redundancy, our facilities are also equipped with standby generators that contain multiple independent fuel sources, allowing Padfender’s central stations to provide continuous alarm monitoring services despite equipment failures, storms, or outages. This is an incredible benefit for our subscribers because it provides them with peace of mind in knowing that they are always protected by advanced monitoring no matter the conditions.